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For your reference, we have included the original job posting below.
Service Desk Associate
Job Number:
41916527
Company Name:
Staples
Job Location:
Baltimore, MD US
Job Category:
Sales & Sales Management
Service Desk Associate
Service Desk AssociateLocation:Baltimore, MD (Store 149-East Point Mall)
Location Details Staples Store 149-East Point Mall Baltimore,MD 21224
»See all jobs at this location
Job Description
Job Title:Service Desk Associate Reports to:Operations Manager Position Summary:Primarily responsible for providing customer service, consistent with our Easy Sales and Service standards. Responsible for efficient and effective service desk operations. General Purpose:Customer Service, Front-end Operations Role Qualifications: * Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management * Able to work a flexible schedule Position Responsibilities: * Deliver Easy Sales and Service * Process accurate and efficient sale and return transactions * Respond and resolve customer requests and concerns * Provide an inviting environment for the customers by maintaining a neat and clean area * Adhere to all company policies procedures & safety standards * Perform other related duties as assigned Critical Success Factors: * Drive customer satisfaction through EASY Service behaviors * Drive front end operations to ensure company and service standards are met * Exhibit Team CARE values Valued but not required skills and experience: * Customer service experience in a retail environment * Cashier experience Reporting to this person:No direct reports
