Senior Director Patient Experience

Senior Director Patient Experience

Senior Director Patient Experience
Department: Nursing Administration
Schedule: Full-time
Shift: Days
Hours: 2080
Job Details:
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A progressive community healthcare system located in Circleville, Ohio, we feature top-notch professionals who love what they do and exactly where they do it. Why don't you join us and see for yourself what makes us so special?
The Senior Director of Patient Experience is responsible for the overall administration of multiple departments - Patient Care Coordinators (PCCs), Care Management, Patient Representative, and the Nurse Ambassador Program within the Berger Health System. The Sr. Director will champion the patient experience and cultural architect for the enterprise. The Sr. Director is accountable to develop, monitor, and maintain standards and practices that enhance the departmental customer service programs. He/She is responsible for achieving stability in quality, patient safety, fiscal management, and regulatory compliance, as well as maintaining a stable and well educated work force.
Requirements: Graduate of an approved RN program. BSN required. MS preferred. Must have at least three (3) years of recent health care experience (critical care, med surg, maternity and/or emergency nursing) and strong communication skills, both verbal and written. Excellent computer skills, including healthcare IT systems, required. Must understand and manage the fiscal responsibilities of the unit to include operational budgets, staffing budgets and capitol projects. Knowledgeable of regulatory requirements and reporting mechanisms. Specialty certification preferred.
Dedicated to diversity, we offer excellent medical, dental and vision coverage, life insurance, Ohio Public Employee Retirement System, competitive pay including differentials, flexible schedules, free and convenient parking, continuing education opportunities and a healthy, fun place to work!