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As a Sales Supervisor, you will support My Macy's and drive sales for a specific selling area in partnership with a Sales Manager. You will be responsible for assisting the Sales Manager by supervising all daily selling activities and leading a selling team in your selling area. Responsibilities include, assisting in the selling process; driving customer service through coaching and monitoring selling behaviors; teaching product knowledge and communicating policies and procedures. This position leads to placement as a Sales Manager.
Key Accountabilities:
Sales
Drive and exceed sales goals by executing Macy's initiatives
Lead the push toward selling through coaching and recognition
Review reports, identify deficient areas and partner with Sales Manager to implement action plans
Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process
Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates
Strengthen attendance and weekend hours compliance among staff
Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts
Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results
Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
Customer
Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement
Review & utilize Associate Scorecards to provide recognition; partner with Sales Manager to develop and communicate strategies to improve results
Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers
Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric
Ensure optimum sales floor coverage and lead selling initiatives throughout the store as required
Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment
People
Partner with Sales Manager to interview and employ selling focused Sales Associates
Engage in Macy's recognition program; reward Associates with recognition cards
Provide input to performance evaluations; ensuring Associates participate in the development of individual performance improvement plans
Make recommendations on Associate promotion, advancement, talent development and termination
Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction
Coordinate Associate vacation scheduling and paid time off for Sales Manager's total area of responsibility
Skills Summary:
Demonstrated leadership/supervisory skills
Ability to empower and develop a team
Ability to collaborate and function as a member of a team
Ability to execute plans and strategies
Strong leadership, interpersonal and communication skills
Strong organizational skills and the ability to adapt quickly to changing priorities
Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
Commitment to exemplifying the highest integrity and professional business standards
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
