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Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. Director PMO/Quality Assurance/Quality Control
The position reports directly to the Chief Operating Officer and is responsible for providing strategic and operational direction in the fulfillment of PMO/QA/QC Officeâ?Ts Charter in providing the processes, tools, training, and consulting expertise to help ACS improve its overall effectiveness of its large-scale systems enhancements, application maintenance and operations, general system maintenance and operations as well as technical and software updates as measured by schedule, cost and quality.
ï,§ Manages the operation of the organization's total quality management (TQM) program ï,§ Oversees the development of systematic approaches for assuring high quality services that meet customer needs ï,§ Coordinates program communications to employees ï,§ Develops training and related reward systems ï,§ Develops, implements, and leads key process improvement efforts and influences cross-functional efforts ï,§ Develops systematic approaches for assuring high quality services ï,§ Identifies the interface of key activities within and between the functions of the organization ï,§ Manages the CMMI process improvement efforts
Other duties as assigned:
Establishes operational objectives and work plans, and delegates assignments to individual contributors or subordinate managers. Senior management reviews objectives to determine success of operation.
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
Establishes and assures adherence to budget, schedules, work plans, and performance requirements
Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
Education and Experience
â?¢ Minimum of 10 years project management experience on a large systems integration effort, multiple portfolio environment, or complex systems development environment preferably in state or federal government â?¢ Experience with mainframe, client server, and/or web development project management â?¢ Ability to successfully monitor and evaluate large scale implementation projects. â?¢ Background and ability to lead and conduct project reviews, special studies and audits. â?¢ Strong business analytics and financial acumen. â?¢ Knowledge of both theoretical and practical aspects of project management â?¢ A Bachelorâ?Ts degree from an accredited college or university in computer science, business administration or information systems or related experience
Other Qualifications: â?¢ Strong time management, priority allocation and task management skills â?¢ Strong interpersonal skills to interact with customers and team members â?¢ Advanced written and verbal communication skills â?¢ Excellent organizational skills and ability to set priorities and manage multiple projects concurrently. Proven Project Management skills â?¢ Active in pursuing on-going learning opportunities â?¢ Ability to work independently and as part of a team â?¢ Possess drive to work through issues, seek team support and escalate issues as appropriate â?¢ Ability to work both independently and within a team environment to meet project needs All other duties as assigned. ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling or by sending an e-mail to accommodations@d this job to a friend Send this job description to a friend by email. All the relevant details will be included in the message. Send this job to a friend
