Bilingual Customer Service Representative (Ongoing)
ONGOING Assist members, prospective members, providers, and/or external vendors with member health or provider benefit information, claim status, medical authorizations, health plan documents, appeals process, and/or product information over the phone. Calls may be inbound or outbound. Employee may follow a script. Proficiently able to explain company products. Documents information into database. Calls are usually recorded for quality and verification purposes. Required Skills Responsible for a...
